Creating test scenarios is one of my job’s most important but undeniably tedious parts. In the past, this has been a task of reviewing the requirements completed months ago to try to recall why the requirement was needed so we know what to test. It was a very inefficient and duplicative process.

But then someone suggested I create the test scenarios during the requirements gathering process. This was a game-changer in delivering a quality product.

During the requirements-gathering phase, take the time to listen to the user’s needs and, most importantly, their pain points. With this information, I identify potential areas where things could go wrong and develop test cases that can cover each scenario.

When developing test scenarios, always keep the user in mind. Learn about their process in the requirements phase. You will want to create tests that mimic the user’s actions from the beginning to the end.

For the requirements given, ask if there is an exception to the process. Create negative scenarios for exceptions to the process. Why? Because it’s better to find out about any potential issues in the testing phase than after the system has gone live.

Suppose you need assistance gathering requirements and test scripts for your next CRM or HR system implementation or enhancement. In that case, I’d be happy to help. Send me a message, and we’ll chat.
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